At Abu Ayaan LLC, we want customers to shop with confidence. This policy explains our general requirements for returns, exchanges, refunds, damaged items, and cancellations.
1. Return Window
Eligible products may generally be returned within 30 days of delivery.
To qualify for a return, an item should:
- Be unworn and unused
- Be unwashed
- Remain in substantially the same condition in which it was received
- Have original tags attached where applicable
- Include original packaging where reasonably possible
- Be free from stains, odors, alterations, or customer-caused damage
- Include proof of purchase or valid order information
Products that do not meet these requirements may not qualify for a refund.
2. Starting a Return
Before returning merchandise, please contact us.
Please provide:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photos if the item arrived damaged, defective, or incorrect
If your return is approved, we will provide available return instructions.
Please do not send merchandise back without contacting us first.
3. Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We recommend using a tracked shipping service for returns.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as reasonably possible.
Provide your order details and clear photographs showing the issue.
Depending on the circumstances, we may provide:
- A replacement
- A refund
- Return authorization
- Another appropriate resolution
5. Non-Returnable Items
Certain products may not qualify for return, including:
- Worn items
- Washed clothing
- Products damaged after delivery
- Items with stains or odors
- Products missing original tags where applicable
- Items returned outside the applicable return period
- Final-sale products
- Personalized or customized products, if offered
- Products that cannot reasonably be resold for hygiene reasons
6. Exchanges
Exchanges may be available depending on inventory.
If you need a different size, color, style, or product, please contact us.
In some cases, you may need to return the original product and place a new order.
Replacement availability cannot be guaranteed.
7. Refund Processing
After an approved return is received and inspected, an eligible refund will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears.
8. Refund Amount
Approved refunds generally cover eligible merchandise.
Original shipping and return shipping charges may not be refundable unless:
- We sent an incorrect product
- The product arrived damaged
- The product was defective
- We approve reimbursement
- Applicable law requires otherwise
9. Missing Refunds
If you have received confirmation that a refund was issued but it has not appeared:
- Check your original payment account.
- Contact your bank or card issuer.
- Allow the provider’s normal processing period.
If the refund is still missing afterward, please contact us.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
Once an order enters processing, fulfillment, or shipping, cancellation may no longer be available.
11. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If a package is returned due to an incorrect address, incomplete address, refused delivery, or failed delivery attempts, additional shipping charges may apply where permitted.
12. Contact Us
Abu Ayaan LLC
5830 E 2nd St Ste 7000
Casper, WY 82609
USA
Email: info@abuayaan.shop
Phone: +1 (307) 265-6539